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Our Terms, Your Account — What You Need to Know

r92 operates under a clear legal framework that governs every account, transaction, and interaction on the platform. Availability depends on local law and is accessible only where permitted in eligible regions.

Account TermsPayment PolicyData HandlingRegional Eligibility
r92 Our Terms, Your Account — What You Need to Know
ACCOUNT AND DATA SECURITY

How We Handle Your Data and Account

We take a straightforward approach to data and account security — collect what is necessary, protect it, and give you clear access to it.

Data Retention We hold your account data only as long as your account is active or as required by applicable law. You can request a summary of what we hold by contacting support.
Cookie Policy We use cookies to maintain your session across devices, including mobile browsers where you switch between JazzCash and the r92 lobby. You can manage cookie preferences in your browser settings.
Account Security Your account is protected by OTP verification on every login. If you access r92 from a new device, you will be prompted to confirm via the number registered to your account.
Data Change Requests To update personal details or request deletion of your data, contact support through live chat or email with your account ID. We process verified requests promptly.
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about our terms, need to dispute a transaction, or want to request changes to your account data, our support team handles these through the channels below. We aim to respond to all policy-related queries within our standard support window.

Email Support Send your legal or account query to our support address. Include your account ID and a clear description so we can route it to the right team without delay.
Live Chat Access live chat through your account dashboard. It is the fastest path for account-specific questions, including transaction disputes involving JazzCash or Easypaisa.
Help Centre Our help centre covers common policy questions, account verification steps, and how Raast payments are processed under our terms — searchable by topic.

Legal and Policy FAQs

Straightforward answers to the policy questions we hear most often.

Accounts are open to individuals where r92 is accessible under local law. Availability depends on your region and whether use is permitted in your jurisdiction.

We may suspend or permanently close accounts that violate our terms. You will be notified via your registered contact, and any pending withdrawals will be reviewed before the account is closed.

Contact support through live chat with your transaction reference and account ID. Our team will review the payment record and respond within our standard query window.

Yes. Submit a data request through email or live chat, including your account ID and the type of data you need. We will confirm receipt and process your request as required.

We send updates to the contact details registered on your account. Continued use of the platform after a change notice is treated as acceptance of the revised terms.

Payment processing through JazzCash, Easypaisa, or Raast involves your wallet provider's own terms. r92 does not sell your personal data to unaffiliated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.